Privacy Policy

Welcome to VisaPortal Solutions Ltd. (“VisaPortal”, “we”, “us”, or “our”). We provide professional immigration advisory, visa processing consultancy, document verification, and overseas recruitment agency support.

This Privacy Policy governs the manner in which VisaPortal collects, uses, maintains, and discloses personal data collected from clients, prospective applicants, job seekers, and website visitors (“you” or “Data Subject”) across our digital portals, consultation offices, and online systems.

For the purposes of the Kenya Data Protection Act, 2019 and applicable international data privacy standards, the Data Controller responsible for your personal information is:

To provide immigration consulting and overseas placement services, we collect necessary personal and sensitive data, categorized as follows:

We process your data strictly under recognized legal bases under Section 30 of the Kenya Data Protection Act 2019:

• Contractual Obligation: To perform the consultation, document audit, and application filing agreement between you and VisaPortal.
• Explicit Consent: Where you have voluntarily authorized us to represent you and submit paperwork to embassies, consular posts, and accredited foreign employers.
• Legal Compliance: To satisfy statutory obligations imposed by Kenyan immigration, employment, and labor authorities (e.g. NEA licensing records).
• Legitimate Interests: To prevent fraudulent submissions and enhance security across our consultation portals.

Your information is utilized solely for legitimate immigration and consultancy functions:

• Conducting initial eligibility assessments for work permits, business visas, student visas, and permanent residency.
• Structuring and drafting consular submissions, visa cover letters, and sponsorship representations.
• Scheduling embassy appointments, biometrics sessions, and consular interviews.
• Matching job applicants with verified, accredited international employers for authorized overseas vacancies.
• Transmitting status updates, procedural notices, and consular decisions to you via encrypted channels.

Because immigration is inherently international, your data may be securely transferred to authorities located outside Kenya:

• Embassies & Consulates: Official foreign immigration authorities (e.g. UK Visas and Immigration, IRCC Canada, Australian Department of Home Affairs, Schengen Consulates, UAE GDRFA).
• Visa Application Centers (VACs): Authorized biometric service partners (e.g. VFS Global, TLScontact, BLS International).
• Accredited Overseas Employers: For work abroad programs, only after candidate approval and in compliance with NEA guidelines.
• No Commercial Sale: VisaPortal Solutions Ltd. never sells, rents, or monetizes your personal or contact details to third-party advertisers.

We employ industry-standard technical and organizational security measures, including 256-bit SSL encryption, restricted access controls, and audited cloud storage.

Retention Period: We retain case files and client records for a minimum duration required to complete the application process and comply with statutory accounting and regulatory audit requirements (typically 5 to 7 years following case closure), after which electronic records are securely expunged and physical copies shredded.

Under Kenyan law and international privacy principles, you have the right to:

Our website uses essential cookies and aggregated analytics (e.g. Google Analytics) to maintain session state, optimize site speed, and understand traffic trends. You can control or disable cookies via your browser settings.

If you have questions, wish to exercise any of your data rights, or want to raise a concern regarding data handling, please reach out to our privacy desk: